All order payments are to be processed using PayPal's secure payments system. You can use your PayPal account, or securely enter your credit card details. We do not receive any details about your credit card account. All security is handled by PayPal.
We charge a flat postage rate world wide for each product.
We use a courier service to send your orders direct to your door!
Delivery times worldwide are as follows:
(Sea) 15-60 days
(Air) 10-15 days
Delivery times within the US & Canada are as follows:
(Ground) 1-10 days
Depending on your location.
Please also note that each shipment of items in an order requires an adult's signature upon delivery. If there is any change in delivery address, after the order has been placed, the shipment shall be retained at the shipper's branch office for you to collect. You can ask for a shipper's branch location nearest to you for picking-up the shipment.
Transit time is in business days, excluding Saturday, Sunday, public holidays and custom delays. Orders are subject to customs inspections of the destination country; this may result in additional transit time.
We are not able to add or delete items to/from orders once they have been placed.
We do not accept returns for any reason unless the goods are incorrectly shipped, defective or damaged.
If we have sent you the incorrect product from what you ordered, please contact us with your order number as a reference. At our expense we ask that you return the incorrect products to us in their original condition.
We have a very strict quality control process in place to ensure only the best are sent out. However if on the off chance you receive any damaged or defective items, please notify us and we will have it replaced at no charge. Please contact us prior to returning any products with your order number as a reference number. At our expense we ask that you return the faulty products to us in the condition in which you received them.
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from thepetloo.com, you must comply with all laws and regulations of the country in which you are receiving the goods.
All transactions will be performed over a 128-bit SSL.